We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mnculture02@gmail.com. Please note that returns will need to be sent to the following address: Ronda de Sant Pere, 08001, Barcelona, España.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mnculture02@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mnculture02@gmail.com.

Refund Policy — MNCulture (US)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at mnculture02@gmail.com with your order number. For hygiene reasons and because most of our products are small accessories under $40, we typically issue refunds or replacements without requiring the item to be sent back. If a physical return is needed, we'll provide instructions and the return address by email.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, including a photo of the issue, so that we can evaluate and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

• Personal care or wellness items that have been used or unsealed.

• Sale items or gift cards.

• Personalized products.

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to request a refund for the item you have and place a new order for the replacement.

Order cancellation

You may cancel your order for any reason as long as it has not yet been dispatched. Once an order has shipped, it can no longer be cancelled but may be returned under the terms above. Contact us as soon as possible at mnculture02@gmail.com to request a cancellation.

Shipping times reminder

Our products are dispatched within 24–48 hours. US delivery takes 7–12 business days. Returns requested before the item arrives can be processed as order cancellations — contact us as soon as possible.

Refunds

We'll notify you once we've reviewed your return request and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at mnculture02@gmail.com.